FAQ

There's an amount on my card, but I haven't paid anything. Why?

That's the hold. The amount is reserved but not charged. It's only charged at the cancellation deadline. Drop out before then and it disappears. More on this

I dropped out before the deadline but still see the amount.

We've already released the hold. Some banks take a few days to show that. Nothing was charged.

Why didn't I have to pay when I joined?

Because your game's cancellation deadline is more than 7 days away, and a card hold doesn't last that long. About a week before the deadline, you'll get a payment link. The 7-day rule

I missed the payment link.

Then your spot has unfortunately been released. If the game isn't full yet, just join again. Otherwise, join the waitlist.

The game was cancelled. Do I get my money back?

Yes, always and in full, no matter when it was cancelled.

Who gets my money?

When you pay online, it goes via Stripe straight to whoever organizes the game. matchMii charges nothing during the beta.

I organize games. Do I need a Stripe account?

Only if you want to take payments online. Cash and bank transfer work without one. Setting up payments

Is this help available in German?

Yes, use the language menu at the top. The app itself is available in German, English, Spanish and French. You can switch languages in Settings.

My question isn't here.

Tap Feedback in the app and write to us. We read everything.

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